We at Adroit & Sleek value your satisfaction and strive to provide the best possible products/services. However, if you are not satisfied with your purchase, please review our refund policy below.
Eligibility for a Refund
To be eligible for a refund, please ensure that:
a) The product/service is defective, damaged, or not as described on our website.
b) You submit your refund request within 14 days from the date of receiving the item.
c) You have the original receipt or proof of purchase.
Refund Time Frame
If your refund request is approved, we will process it within 5 business days. The refund will be issued to your original payment method or as store credit, as per your preference.
Initiating a Refund
To initiate a refund, please follow these steps:
a) Contact our customer support team at firstname.lastname@example.org with your refund request. Provide the necessary details, such as the order number, product/service description, and the reason for the refund request.
b) Our customer support team will review your request and get back to you with a decision within 2 business days.
c) If your request is approved, follow the instructions provided by our customer support team to return the product (if applicable).
Please note that you are responsible for shipping costs.
To ensure a smooth exchange, return the original item as per the return process, and place a separate order for the desired item once your return is accepted.
Please note that items purchased on sale are considered final and are not eligible for returns or refunds. If you have any questions or concerns about a specific sale item, please contact our customer support team at email@example.com.
Exceptions and Special Cases
We reserve the right to deny a refund request if it does not meet our eligibility criteria or if the product has been significantly used or damaged by the customer.
We may also offer partial refunds or exchanges under certain circumstances, at our sole discretion.
Changes to Our Refund Policy
Adroit & Sleek reserves the right to update or modify this refund policy at any time without prior notice. The current version of our refund policy will always be available on our website.
If you have any questions or concerns about our refund policy, please contact our customer support team at firstname.lastname@example.org.